Countdown Onecard FAQs: Top 16 Questions Answered

Welcome to our ultimate guide to the Countdown Onecard programme.

As a personal fan of the programme, I know first-hand how the points earned on shopping can help to smooth the cost of grocery shopping out over time.

This comprehensive FAQ guide will provide answers to all your questions, whether you're a new member or have been using Onecard for years.

From earning and redeeming points to understanding the Onecard Visa, this guide covers it all.

So, sit back, relax and learn how to maximise your savings with the Countdown Onecard programme.

Let's get started!

1. What is Onecard?

Onecard is Countdown's loyalty programme. As a member, you can get an automatic 6 cent per litre fuel discount when you spend $40 or more at participating BP or GAS stations and swipe your Onecard. Additionally, you can choose rewards like Countdown e-vouchers or extra fuel discounts, take advantage of exclusive Onecard Club Prices on select products, access Boosts (special offers), and enter exclusive Onecard competitions.

2. How many Onecard points for a voucher?

To earn an e-voucher through the Onecard programme, you will need to collect 2,000 points from your spending. These points are earned at a rate of 1 point for every dollar spent, excluding tobacco and vaping products.

Once you have earned 2,000 points, you will receive a $15 e-voucher that can be used on your next shop, saved for later, or donated to charity.

3. How do I redeem my Onecard points?

Once you have 2,000 points, you’ll automatically receive a $15 e-voucher - there is no special redemption process that needs to be followed. You can then redeem that e-voucher when shopping at any Countdown store or online.

4. How do I check my Onecard balance?

To check your Onecard balance, you can sign in to the Onecard Dashboard or download the myCountdown app. This will allow you to easily keep track of your points.

To check your fuel balance, you can visit the AA Smartfuel website or download the AA Smartfuel app.

5. How to apply for Onecard?

To apply for a Onecard, you first need to collect a physical card from any Countdown store or participating retailers.

Once you have your card, you can register it online by visiting the Countdown website and following the registration process.

You also have the option to register a digital Onecard by downloading the myCountdown app and using the digital card.

Once registered, you will be prompted to choose which rewards you want to earn, either Onecard e-vouchers or fuel discounts.

6. How to use Onecard points?

Once you have 2,000 points, you’ll automatically receive a $15 e-voucher. You can use the voucher at any Countdown store, either via the checkout or on Scan & Go. When you present your Onecard at the time of purchase, you’ll be asked whether you want to redeem your e-voucher. If yes, then the value of the e-voucher will be deducted from your total bill.

You can also use your voucher when shopping with Countdown online. If you are shopping online and are logged in, you will be presented with the option of using your e-voucher at the time you make your payment.

7. How to earn Onecard points?

To earn Onecard points, simply use your registered Onecard every time you shop with Countdown, whether in-store or online. You will earn 1 point for every $1 spent when using a registered Onecard.

Additionally, occasionally you may receive special email offers from Countdown to earn Onecard points from purchases via other retailers, such as on alcohol. These offers are rare, and usually come during November and December before Christmas. Keep an eye out for these promotions and take advantage of them to earn extra points.

8. What is Onecard Visa?

The Onecard Visa card is no longer available for new applicants. It was a card that offered extra benefits to Onecard members, such as earning 2x the amount of Onecard points and AA Smartfuel discounts when shopping at Countdown with the Onecard Visa card. Additionally, members could earn Onecard points by using the Onecard Visa wherever Visa was accepted. However, this card is no longer offered by Countdown.

9. How to get a Onecard?

Getting a Onecard is simple, you can collect one from any Countdown store or participating retailers. Once you have your card, you can register it online by visiting the Countdown website and following the registration process or by downloading the myCountdown app and using the digital card. Once registered, you will be prompted to choose which rewards you want to earn, either Onecard e-vouchers or fuel discounts.

10. How to get a new Onecard?

If you need to get a new Onecard, you can pick one up at any Countdown store or participating retailers.

To add the new card to your existing account and transfer your points, you will need to register the new card online and select it as your nominated card.

If you have active e-vouchers on your lost card, contact the Countdown Customer Care Team on 0800 40 40 40 as soon as possible and they will assist you in transferring the e-vouchers to your new Onecard.

Remember to cancel your old Onecard once you have added the new one to your account. You can do this via your profile when logged in online.

Note that if your old card was not registered, Countdown won't be able to transfer any points or rewards you've earned - so it’s a good reminder to register your card as soon as you get one!

11. How to order a new Onecard?

Unfortunately, it is not possible to order a new Onecard online or by phone. To get a new Onecard, you will need to visit a Countdown store or participating retailers to pick one up in person.

12. What do you do with Onecard points?

Onecard points are automatically redeemed for e-vouchers once you earn 2,000 points. These e-vouchers can then be redeemed in-store at Countdown or online towards the cost of your shopping bill.

13. What can you do with Onecard points?

With Onecard points, you can redeem them for e-vouchers when you have accumulated 2,000 points. This redemption occurs automatically. Note that you cannot redeem points for fuel vouchers, this is a different option that can be selected when you register for Onecard.

14. How to spend Onecard points?

When it comes to spending your Onecard points, you will need to have earned at least 2,000 points. Once you have reached this threshold, your points will automatically be redeemed for a $15 e-voucher, which can be used in-store or online.

It is important to note that it is not possible to redeem points for fuel vouchers, this is a separate option that can be selected when registering your Onecard. Remember, you can change over to fuel rewards at any time if you decide you no longer want to earn Onecard points.

15. How many Onecard points do I need to get a voucher?

To redeem an e-voucher through the Onecard programme, you will need to have earned at least 2,000 points. For every dollar spent, you will earn 1 point towards an e-voucher. However, it's important to note that tobacco and vaping products are excluded from earning points.

16. Where can I use my Onecard Visa?

The Onecard Visa is no longer available for new applicants. It was a card that could be used wherever Visa was accepted, however it is no longer offered by Countdown.

Summing up

I think the Countdown Onecard programme is a great way to save on your grocery shopping and earn rewards while you spend.

With this comprehensive guide, you now have all the information you need to make the most of your Onecard, from earning and redeeming points, to understanding the Onecard Visa and getting a new card.

Countdown also have an extensive FAQ section on their own website, which you can browse for the answers to less common questions.

Remember to use your registered Onecard every time you shop with Countdown, either in-store or online, to earn points towards e-vouchers, and take advantage of exclusive offers and competitions.

Happy saving!